Foreign travellers generally have a more positive view of Keflavík International Airport than Icelanders, according to a customer service survey by airport operator Isavia. The parking service, transport to and from the airport, general service and service by customs and police are among the things in Keflavík foreigners were more happy about than locals.
Curiously, the survey showed that the foreign travellers thought the airport was cleaner than the Icelanders did. Generally, the satisfaction with the airport services increased in 2016 from the year before. Both foreign and Icelandic travellers were happy about new restaurants and stores at the airport, according to local news site Mbl.is.
Long waits caused a particular dip in satisfaction with baggage claim at Keflavík Airport last year. Poor facilities for passenger at the departure gates also scored low in the survey.
Foreign travellers generally have a more positive view of Keflavík International Airport than Icelanders, according to a customer service survey by airport operator Isavia. The parking service, transport to and from the airport, general service and service by customs and police are among the things in Keflavík foreigners were more happy about than locals.
Curiously, the survey showed that the foreign travellers thought the airport was cleaner than the Icelanders did. Generally, the satisfaction with the airport services increased in 2016 from the year before. Both foreign and Icelandic travellers were happy about new restaurants and stores at the airport, according to local news site Mbl.is.
Long waits caused a particular dip in satisfaction with baggage claim at Keflavík Airport last year. Poor facilities for passenger at the departure gates also scored low in the survey.
