News

An IT malfunction in Danish embassies causing problems for travellers to Iceland from outside of Europe 4783

5. jún 2016 11:33

A malfunction in the electronic visa system of the Danish embassies has shut down all visa applications for travellers from 36 countries outside the Schengen area. According to the Icelandic National Broadcasting Service the malfunction has already affected the travel plans of people who were planning to visit Iceland.

According to the Danish authorities the malfunction was discovered a week ago, but it has yet to be fixed. The malfunction affects all Danish embassies and the Danish Immigration Service, shutting down all visa applications. Danish embassies handle visa applications for Iceland in 36 countries. This means visitors from the countries in question are unable to secure visas to Iceland.

“Due to a malfunction in the electronic visa system VIS, it is currently not possible to process visa applications or to issue visas at the Danish missions abroad or at the Danish Immigration Service. Furthermore, it is not possible to perform digital control of visa holders at Denmark's external Schengen borders.

It is currently not possible to say anything about when the IT problems have been solved.”

The Directorate of Immigration, which handles applications for visas to Iceland, has not commented on the malfunction, nor has the Directorate published on its website any information to foreign travellers on the impact of the malfunction, but according to a list on the web page of The Directorate of Immigration, Danish embassies and Consulates in the following countries and cities issue visas on behalf of Iceland. Travellers in the countries in question, who need a visa to travel to Iceland, might be affected by the malfunction.

 Australia, Sydney: Royal Danish Consulate General
 Bolivia, La Paz: Royal Danish Embassy
 Bulgaria, Sofía: Royal Danish Embassy
 Burkina Faso, Ouagadougou: Royal Danish Embassy
 Canada, Ottawa: Royal Danish Embassy
 China, Guangzhou: Royal Danish Consulate General
 China, Shanghai: Royal Danish Consulate General
 Egypt, Cairo: Royal Danish Embassy
 Ethiopia, Addis Ababa: Royal Danish Embassy
 Ghana, Accra: Royal Danish Embassy
 Great Britain, London: Royal Danish Embassy
 India, New Delhi: Royal Danish Embassy
 Indonesia, Jakarta: Royal Danish Embassy
 Iran, Teheran: Royal Danish Embassy
 Ireland, Dublin: Royal Danish Embassy
 Israel, Tel Avív: Royal Danish Embassy
 Japan, Tokyo: Royal Danish Embassy
 Kenya, Nairobi: Royal Danish Embassy  
 Malaysia, Kuala Lumpur: Royal Danish Embassy
 Mali, Bamako: Royal Danish Embassy
 Mexico, Mexico City: Royal Danish Embassy
 Mozambique, Maputo: Royal Danish Embassy
 Nepal, Kathmandu: Royal Danish Embassy
 Pakistan, Islamabad: Royal Danish Embassy
 Romania, Bucharest: Royal Danish Embassy
 Saudi Arabia, Riyadh: Royal Danish Embassy
 Serbia, Belgrade  Royal: Danish Embassy
 Singapore, Singapore: Royal Danish Embassy
 South Africa, Pretoria: Royal Danish Embassy
 Thailand, Bangkok: Royal Danish Embassy
 Turkey, Istanbul: Royal Danish Consulate General
 Turkey, Ankara: Royal Danish Embassy
 UK, London: Royal Danish Embassy
 United Arab Emirates, Dubai: Royal Danish Consulate General
 USA, New York: Royal Danish Consulate General
 Vietnam, Hanoi: Royal Danish Embassy

We will follow up on this story.  At the time of publication the Directorate of Immigration has failed to provide any information on the impact of the malfunction

A malfunction in the electronic visa system of the Danish embassies has shut down all visa applications for travellers from 36 countries outside the Schengen area. According to the Icelandic National Broadcasting Service the malfunction has already affected the travel plans of people who were planning to visit Iceland.

According to the Danish authorities the malfunction was discovered a week ago, but it has yet to be fixed. The malfunction affects all Danish embassies and the Danish Immigration Service, shutting down all visa applications. Danish embassies handle visa applications for Iceland in 36 countries. This means visitors from the countries in question are unable to secure visas to Iceland.

“Due to a malfunction in the electronic visa system VIS, it is currently not possible to process visa applications or to issue visas at the Danish missions abroad or at the Danish Immigration Service. Furthermore, it is not possible to perform digital control of visa holders at Denmark's external Schengen borders.

It is currently not possible to say anything about when the IT problems have been solved.”

The Directorate of Immigration, which handles applications for visas to Iceland, has not commented on the malfunction, nor has the Directorate published on its website any information to foreign travellers on the impact of the malfunction, but according to a list on the web page of The Directorate of Immigration, Danish embassies and Consulates in the following countries and cities issue visas on behalf of Iceland. Travellers in the countries in question, who need a visa to travel to Iceland, might be affected by the malfunction.

 Australia, Sydney: Royal Danish Consulate General
 Bolivia, La Paz: Royal Danish Embassy
 Bulgaria, Sofía: Royal Danish Embassy
 Burkina Faso, Ouagadougou: Royal Danish Embassy
 Canada, Ottawa: Royal Danish Embassy
 China, Guangzhou: Royal Danish Consulate General
 China, Shanghai: Royal Danish Consulate General
 Egypt, Cairo: Royal Danish Embassy
 Ethiopia, Addis Ababa: Royal Danish Embassy
 Ghana, Accra: Royal Danish Embassy
 Great Britain, London: Royal Danish Embassy
 India, New Delhi: Royal Danish Embassy
 Indonesia, Jakarta: Royal Danish Embassy
 Iran, Teheran: Royal Danish Embassy
 Ireland, Dublin: Royal Danish Embassy
 Israel, Tel Avív: Royal Danish Embassy
 Japan, Tokyo: Royal Danish Embassy
 Kenya, Nairobi: Royal Danish Embassy  
 Malaysia, Kuala Lumpur: Royal Danish Embassy
 Mali, Bamako: Royal Danish Embassy
 Mexico, Mexico City: Royal Danish Embassy
 Mozambique, Maputo: Royal Danish Embassy
 Nepal, Kathmandu: Royal Danish Embassy
 Pakistan, Islamabad: Royal Danish Embassy
 Romania, Bucharest: Royal Danish Embassy
 Saudi Arabia, Riyadh: Royal Danish Embassy
 Serbia, Belgrade  Royal: Danish Embassy
 Singapore, Singapore: Royal Danish Embassy
 South Africa, Pretoria: Royal Danish Embassy
 Thailand, Bangkok: Royal Danish Embassy
 Turkey, Istanbul: Royal Danish Consulate General
 Turkey, Ankara: Royal Danish Embassy
 UK, London: Royal Danish Embassy
 United Arab Emirates, Dubai: Royal Danish Consulate General
 USA, New York: Royal Danish Consulate General
 Vietnam, Hanoi: Royal Danish Embassy

We will follow up on this story.  At the time of publication the Directorate of Immigration has failed to provide any information on the impact of the malfunction